PAYMENTS
There are different payment types that are collected.
There are different forms of payments that are accepted.
The different payment types that may be collected are:
-A Retainer Fee
-A Deposit
-Your Balance at checkout
A Retainer Fee is collected at the time of booking a VIP appointment. This is an
up-front payment made to your service provider, for the time & date of your selected
1-on-1 appointment. It is a way to guarantee the provider’s availability, as well as to
assure the provider that you are coming. This is a commitment to you, as a client, that
the set appointment date & time will be committed to w/ no other guests. This fee is
non-refundable & does not go towards the balance of your service(s). This is the
payment for your VIP time slot & your VIP time slot only.
A Deposit is collected at the time of booking a standard appointment. This reserves
your spot for the selected time chosen. This allows you, as the client, to pay the
remaining balance after the appointment is complete. This fee is non-refundable & does
go towards the balance of your service(s). It is applied to your total cost & your total cost
only.
Your Balance at Checkout is collected after your service(s) are rendered OR after the
duration of your booked appointment has come to completion. Balances are
non-negotiable and are non-refundable.
The Forms of payments that are accepted are Cash, Visa, Mastercard, American
Express, Discover, JCB, & UnionPay International. To pay, you can swipe or use Apple
Pay, Google Wallet, and Samsung Wallet. We also accept Cashapp, Paypal and
Afterpay.
APPOINTMENTS
Due to the nature of our all-inclusive services, please plan for your appointment to last
the entire duration listed during booking. Please note that app
TARDINESS
Let’s face it; Being late is a horrible characteristic to have. But in this lifetime, we’ve all
been tardy a time or two or five. If you’re late for your appointment, we’ll still take you.
However, your appointment will be modified so that it will fit in the parameter of time that
we have allotted for your appointment. You will also still be charged the amount for the
service(s) that you originally booked. There is a 15 minute grace period. Your
appointment time is considered late after 15 minutes. At 16 minutes after your original
start time, your appointment will need to be modified. After 30 minutes, if we do not hear
from you, you will be considered a no-call / no-show. We’ll then move on to our wait list
and / or make other arrangements.
If your service provider is late, past 15 minutes of your appointment start time, a $10
courtesy credit will be added to the balance of your appt. In an unlikely event that we
are late beyond 30 minutes, you have the option to receive your retainer fee / deposit
back PLUS we will give you a $10 courtesy credit towards your rescheduled
appointment, if you choose to reschedule.
CANCELLATIONS
Life happens and cancellations are to be expected due to unforeseen circumstances.
We do allow grace and leniency. All we ask is respect and communication. Should you
need to cancel, please give us 48 hours in advance notice. If you are unable, 24 hours
in advance is required to avoid forfeiting your deposit. We don’t need “the reason”. All
we need is “the communication”.
Example: If your appointment is scheduled for February 3rd at 11:00am, we would need
communication no later than February 2nd at 11:00am. At 11:01am on February 2nd,
your deposit would be forfeited, if you need to cancel. Should you fail to communicate
24 hrs before your scheduled appointment, unfortunately, your deposit would be
relinquished.
Without a 24+ notice, the cancellation penalty cannot be waived. It cannot be waived
for inclement weather, sickness, car trouble, etc. It is in the nature of our business that
we exclusively make a living by appointments. When an appointment is canceled with
less than 48 hours of notice, it is very difficult to fill the spot that was reserved for your
appointment. However, we are flexible. Although 24 hours is nearly impossible to fill, it
is our way of showing flexibility.
Should your service provider need to cancel w/ less than 24 hours of notice to you, your
retainer fee / deposit will be credited back to you. If you are able to reschedule, you will
be granted a $10 courtesy credit as a way for us to say “thank you” for working with us.
EXTRA GUESTS
We do not allow extra guests who are not being serviced. This includes children.
Please arrange childcare, transportation, and any other arrangements that would
prevent you from coming to your appointment alone; prior to your appointment. There
are no exceptions.
HEALTH POLICY
Our body talks to us. It speaks through abnormal feelings. If you are not feeling well,
(stomach, head, throat, etc.) it may be the start to something that may need your
immediate attention vs a salon spa appointment. Furthermore, we’d rather vibes more
than contagious illnesses. Please practice self care by being responsible in
rescheduling your appointment if you are unwell.
TRANSFERS
● Your retainer fee / deposit cannot be transferred if your rescheduled appt does
not follow our guidelines.
● Your retainer fee / deposit can be transferred if you need to reschedule, following
our guidelines. You have up to 30 days & 1 time to use your transfer as a credit.
REFUNDS
We do not offer refunds for services rendered. If you are tardy, we do not offer refunds
or compensation for the time missed. We do not offer refunds on loc extensions, weave
extensions or hair styling services. We do not offer refunds on purchased items. All
sales are final.
DISPLEASED CLIENTS
We’re in pursuit of finding solutions. In this practice, there may be trial & error;
Especially if this is our initial appointment & we’re working to learn your hair, skin, or
body. Consultations are set in place for this reason. At the start or during your
appointment; everything may go right. In other circumstances, things may not go right.
Express your concerns at the time of your appt. It helps us greatly when you
communicate at the time of service. We want to accommodate you appropriately. If you
don’t express yourself, we will never know and it does no justice to you nor to the
growth of our business. Please let us know of any concerns you may have before
leaving the salon spa.
Appointment Preparation
Hair – Please arrive w/ your hair free of styles & tangles. Should we need to detangle,
de-mat, or take down a style; this does take extra time & is considered a service. If
these services are needed, that’s ok. We’re here to help. Just let us know when booking
your appointment so that we can allot the appropriate amount of time. No need to
shampoo or blow dry your hair prior. We’re proud to always include this accommodation
with your service
Skin – Makeup, oil, or moisturizers are ok. Everything will be cleansed. There’s no need
to prep your face ahead of time.